W-11SureColor F170

Fix Epson SureColor F170 Error W-11: Paper Feed Guide

The W-11 error code on the Epson SureColor F170 indicates a failure in paper detection or loading. This error occurs when the printer cannot identify the paper properly or when a jam is obstructing the sensor. The direct solution involves clearing the paper path and properly re-aligning the paper using the side guides.

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Common causes

  • 1Incorrect paper alignment: Misadjusted guides fail to trigger the paper-width sensor.
  • 2Dust buildup on rollers: Paper fibers create a layer that prevents proper mechanical traction.
  • 3Improper humidity: Excess moisture weakens the paper, causing feed misalignments.
  • 4Roller fatigue: Mechanical wear reduces the friction coefficient of the rubber rollers.

Solutions

Diagnóstico rápido

The W-11 error shows as blinking lights on the front panel and a complete print stall. Confirm it is this error by checking if the paper tray is misaligned or if paper is stuck near the feeder sensor.

Solución paso a paso

  1. Power off the printer and unplug it for 60 seconds to reset the sensor logic.
  2. Remove all paper from the input tray and inspect the feed rollers for debris.
  3. Clean the feed rollers with a lint-free cloth lightly dampened with water.
  4. Reload the sublimation paper, ensuring the side guides are snug against the edges of the stack.

Prevención y mantenimiento

  • Do not overload: Keep the tray within its 150-sheet capacity.
  • Environment: Maintain 40-60% humidity to prevent paper curling.
  • Usage: Print weekly to keep the mechanical rollers pliable and ready for use.

Cuándo llamar a un técnico

If the error persists after resetting and cleaning, or if you hear a grinding noise from the internal gears, the paper sensor or feed motor may need professional replacement.

Ficha técnica del equipo

  • Technology: Dye-sublimation inkjet.
  • Performance: Up to 150 sheets per hour.
  • Connectivity: USB 2.0, Wi-Fi 4, Wi-Fi Direct.
  • Feed Capacity: 150 sheets (transfer paper).
  • Compatible consumables: Epson UltraChrome DS ink (T49M1-4 bottles).
  • Recommended Use: High-quality promotional and textile printing.
  • Official Drivers / firmware

Steps to follow

  1. 1

    Power Cycle

    Unplug the printer for 1 minute to release the mechanical load on the sensors.

  2. 2

    Path Inspection

    Check the feed tray path for any physical obstructions.

  3. 3

    Adjust Guides

    Reset the paper stack and slide the guides to fit the paper size firmly.

  4. 4

    Reset System

    Power the unit back on and verify the status light clears.

Frequently asked questions

No, the printer locks the printhead for safety until the paper path is cleared.

It is a standard user error and generally not critical if handled before applying excessive force.

Only use original Epson UltraChrome DS series (T49M) inks to ensure system longevity.

Clean them only when feed issues occur or monthly if you use the printer in dusty environments.

Fix Epson SureColor F170 Error W-11: Paper Feed Guide | Vimazdev