W-02ET-2980

Epson EcoTank ET-2980 Error W-02: Paper Jam Fix

The W-02 error code on the Epson EcoTank ET-2980 indicates that the printer has detected a paper jam within the feeding mechanism. This issue prevents the rollers from advancing paper correctly. The solution involves carefully removing any physical obstructions and resetting the internal sensors by power-cycling the device.

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Common causes

  • 1Misaligned paper: prevents the sensor from detecting the sheet edge correctly.
  • 2Dirty feed rollers: accumulation of paper dust reduces grip strength.
  • 3Foreign object obstruction: small items like clips blocking the feed path.
  • 4Improper paper thickness: using cardstock beyond the printer's mechanical tolerance.

Solutions

Diagnóstico rápido

The W-02 error is confirmed by flashing paper lights and an explicit message on the ET-2980 control panel. If you hear a rhythmic tapping sound when attempting to print, it is a clear sign that a sheet is obstructing the printhead carriage path.

Solución paso a paso

  1. Power off the printer and disconnect the power cord to ensure the printhead remains in a neutral position.
  2. Open the scanner unit and visually inspect the carriage area for paper fragments or stray labels.
  3. Remove the jammed paper by pulling gently with both hands, avoiding quick tugs that could leave torn pieces inside.
  4. Check the input tray for any folded sheets or debris that might be causing misfeeds.
  5. Close all covers and power the device back on to initiate the automatic reset cycle.

Prevención y mantenimiento

Only use standard weight paper (75-90 g/m²) and ensure the side guides are snugly fitted against the paper stack. Avoid using wrinkled or damp sheets, as they are prone to slipping and triggering sensor errors in the EcoTank series.

Cuándo llamar a un técnico

If the error persists after clearing all visible obstructions, there may be a failure in the internal paper sensor. Do not attempt to dismantle the unit; contact Epson support for professional diagnosis.

Ficha técnica del equipo

  • Technology: Inkjet (EcoTank) with refillable ink system.
  • Speed/output: 33 ppm (black draft), 15 ppm (color draft).
  • Connectivity: Wi-Fi, Wi-Fi Direct, High-Speed USB.
  • Input capacity: 100 sheets (standard).
  • Compatible consumables: Epson 104 series ink bottles.
  • Recommended use: Home and small office use.
  • Official drivers / firmware

Steps to follow

  1. 1

    Power off

    Turn off the printer and unplug to prevent electrical hazards.

  2. 2

    Clear obstructions

    Open the scanner door and retrieve any jammed paper carefully.

  3. 3

    Check tray

    Inspect the input tray and remove any loose paper or debris.

  4. 4

    System reset

    Power on the printer and verify the error light is clear.

Frequently asked questions

No, forcing the print command can cause permanent damage to the rollers or printhead assembly.

It is a standard maintenance error that is typically resolved by the user within a few minutes.

This model requires the Epson 104 ink bottle series (Cyan, Magenta, Yellow, and Black).

You don't need a set schedule, but cleaning them every time you refill your ink tanks helps maintain optimal feeding performance.