W-02Epson EcoTank ET-2400

Epson ET-2400: Troubleshooting Error W-02 Output Tray

The Epson EcoTank ET-2400 is a household multifunction printer using thermal inkjet technology to provide high-quality documents at low page costs. The W-02 error is a warning code related to the output tray, indicating that the paper sensor detects an obstruction preventing printed sheets from exiting properly. Correcting this promptly is essential to prevent documents from bunching up and causing internal jams.

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Common causes

  • 1External obstruction: Objects blocking the front output tray.
  • 2Output saturation: Too many accumulated pages triggering the tray sensor.
  • 3Dusty sensor: Lint buildup over the paper exit sensor.
  • 4Curled paper: Sheets with excessive humidity hitting the tray and stopping the process.

Solutions

Diagnóstico rápido

If the lights blink and you notice that printed pages are failing to fall into the output tray, or if objects are obstructing the exit path, the output sensor has triggered the W-02 code. It is an external issue, easy to verify with a quick look.

Solución paso a paso

  1. Remove all printed sheets currently accumulated in the output tray.
  2. Check for obstacles like cables, books, or decorations near the paper exit.
  3. Close and reopen the tray extension to ensure the mechanism is aligned.
  4. Clean the sensor area with a gentle puff of air if you notice dust or paper lint buildup.

Prevención y mantenimiento

  • Clear space: Keep a 6-inch radius free of items in front of the printer so paper can exit smoothly.
  • Paper management: Don't let the output tray exceed its maximum capacity before emptying it.
  • Environmental conditions: Avoid placing the printer under direct air vents, which can curl paper as it prints.

Cuándo llamar a un técnico

If the tray is clear but the error remains, the output paper sensor may be misaligned or faulty, requiring professional service.

Ficha técnica del equipo

  • Technology: Inkjet EcoTank.
  • Resolution: Up to 5760 x 1440 dpi.
  • Connectivity: Wi-Fi, mobile printing (Epson Smart Panel).
  • Output capacity: 30 sheets (plain paper).
  • Compatible consumable: Epson 522 ink bottles.
  • Recommended usage: Home / Student.

Steps to follow

  1. 1

    Clear output

    Remove all printed pages and clear the front tray area.

  2. 2

    Tray inspection

    Verify the tray extension is fully deployed.

  3. 3

    Sensor cleaning

    Use compressed air to clean the paper exit area.

  4. 4

    System reset

    Power cycle the printer to clear the error notification.

Frequently asked questions

It indicates an obstruction in the output tray that prevents printed pages from being correctly deposited.

It is not severe and usually solved by clearing the output area, but it should be fixed to avoid stress on the motor.

This model uses Epson 522 series ink bottles, designed for this tank system.

Keep the area in front of the tray clear and remove prints regularly to prevent pile-ups.

Epson ET-2400: Troubleshooting Error W-02 Output Tray | Vimazdev