unable-to-print-38MFC-J805DW

Brother MFC-J805DW error unable-to-print-38 fix

The Brother MFC-J805DW error unable-to-print-38 occurs when the printer logic board fails to communicate with the ink cartridge identification chips. This usually happens when the internal contact pins are obstructed by ink residue or dust. What is error unable-to-print-38? It is an electronic read-failure that forces the system to pause printing to avoid damaging the print head circuitry. Regular upkeep of your INKvestment ink system is required for consistent printing.

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Common causes

  • 1Incompatibility or damage to the cartridge ink chip.
  • 2Contamination of the electrical pins with spilled ink.
  • 3Bent connector pins within the ink cartridge compartment.
  • 4Temporary logic board read-error during initialization.

Solutions

Quick Diagnosis

When you see unable-to-print-38, check if your ink cartridges are fully seated. A single loose chip can cause the entire system to report a failure.

Step-by-Step Solution

  1. Power down to avoid any potential electrical shorts.
  2. Remove all cartridges and check the metal chips.
  3. Clean internal printer pins gently with a dry, lint-free cloth.
  4. Reinsert the cartridges with firm pressure.

Prevention and Maintenance

Always handle new cartridges by the edges to avoid touching the gold chip contacts. Keep the internal compartment dry and free of debris.

When to Call a Technician

If multiple sets of cartridges are rejected with error 38, the internal carriage assembly or sensor array may need expert attention.

Technical Specifications

  • Technology: Inkjet INKvestment
  • Speed: 12 ppm (Color)
  • Connectivity: Wi-Fi, USB, Cloud
  • Feed Capacity: 150 sheets
  • Compatible Consumables: LC3033 / LC3035 Series
  • Recommended Use: Home office multitasking
  • Official Support / Drivers

Steps to follow

  1. 1

    Access cartridges

    Open the ink cartridge cover and remove all ink cartridges.

  2. 2

    Clean electrical contacts

    Use a dry cloth to clean the metallic chips on the back of the cartridges and the printer internal pins.

  3. 3

    Reinstall

    Firmly insert the cartridges until they lock in place.

Frequently asked questions

It is an error indicating that the printer can no longer detect the ink cartridges correctly due to a communication fault.

Yes, if the chip on the cartridge is damaged or dirty, the printer will fail to recognize the cartridge.

Yes, it uses Brother INKvestment tanks, and genuine parts are strongly recommended to prevent errors.

Power cycling often resolves temporary electronic glitches with the ink sensor system.