unable-to-print-31MFC-J1215WE

Brother MFC-J1215WE error unable-to-print-31: Fix

The Brother MFC-J1215WE error unable-to-print-31 is a warning indicating that the print carriage is blocked or unable to detect its initial position. This error occurs frequently if paper scraps are trapped in the print head guide. If you are asking why does my Brother MFC-J1215WE show error unable-to-print-31, it is usually a minor physical obstruction that you can easily resolve at home.

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Common causes

  • 1Obstruction by jammed paper or label scraps.
  • 2Encoder strip contaminated with ink residues.
  • 3Carriage guide misalignment from rough movement.
  • 4Carriage motor overloaded due to lack of lubrication.

Solutions

Quick Diagnosis

The error appears when starting up or trying to print. If you notice the carriage doesn't move to the right when opening the lid, an obstruction is the direct cause.

Step-by-step Solution

  1. Disconnect the device from power.
  2. Open the top cover.
  3. Carefully look for paper scraps or loose labels inside the carriage guide.
  4. Gently move the carriage left and right. If it's stuck, remove the object preventing movement.

Prevention and Maintenance

Avoid printing on thick cardstock or unauthorized stickers and ensure the carriage remains free of dust.

When to call a technician

If there is no paper jammed and the error persists, the encoder strip might be dirty or the carriage motor could be damaged.

Device technical specifications

  • Technology: Inkjet
  • Speed: Up to 17 ppm
  • Connectivity: Wireless / USB 2.0
  • Capacity: 150 sheets
  • Compatible consumable: LC406 series cartridges
  • Recommended use: Home / small office
  • Official drivers / firmware

Steps to follow

  1. 1

    Unplug

    Turn off the device and unplug from the power source.

  2. 2

    Visual inspection

    Open the scanner cover and look for trapped paper.

  3. 3

    Move carriage

    Manually move the carriage to the center to check for debris.

Frequently asked questions

The print carriage cannot move freely due to a foreign object or lack of lubrication.

Yes, most cases are resolved by removing stuck paper or label scraps.

It uses the LC406 series, designed for this inkjet model.

It is recommended to clean feed rollers with a slightly damp cloth every 3 months.