U114ScanSnap iX1400

Fujitsu ScanSnap iX1400 Error U114: Multi-Feed Fault

The Fujitsu ScanSnap iX1400 error U114 is a multi-feed alert, meaning the scanner detected two or more documents being sucked in simultaneously. It is a protective measure to ensure the integrity of the scan job. This commonly occurs with statically charged documents or sticky paper.

1 views

Common causes

  • 1Excessive static electricity between sheets.
  • 2Worn-out separation friction pads.
  • 3Debris hidden in documents.
  • 4Ultrasonic sensor miscalibration.

Solutions

Diagnóstico rápido

If this error occurs consistently, fan your paper stack before loading. Ensure the side guides are snug against the paper edge without causing bending.

Solución paso a paso

  1. Remove the stack of paper.
  2. Fan the stack to reduce static build-up.
  3. Inspect for staples or hidden clips.
  4. Re-load with side guides properly adjusted.

Prevención y mantenimiento

Cleaning the pick pad ensures the separation mechanism works as intended. Avoid mixing different paper weights.

Cuándo llamar a un técnico

If the error occurs with a single piece of standard paper, the ultrasonic sensor may be faulty.

Ficha técnica del equipo

  • Technology: Duplex scanner
  • Speed: 40 ppm
  • Consumibles: Roller kit
  • Recommended Use: High efficiency document scanning
  • Drivers / official firmware

Steps to follow

  1. 1

    Align documents

    Ensure edges are flush before loading.

  2. 2

    Check sensor

    Clean the ultrasonic detection area.

  3. 3

    Adjust sensitivity

    Tune detection settings in ScanSnap Home.

Frequently asked questions

It detected multiple sheets feeding at the same time.

Thin paper, sticky residue, or documents joined with clips.

Yes, but it's risky as you might miss pages during a scan.

Fan your paper well before scanning to break static charges.