SC899-00IM C2000Has video

How to Resolve Ricoh IM C2000 Error SC899-00 Quickly

The Ricoh IM C2000 error code SC899-00 points to a Software Performance Error. It is generally triggered when the machine's controller attempts to render a complex, corrupted, or unsupported print job, causing the operating system to crash.

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Common causes

  • 1Corrupt print job payload containing non-standard web elements or complex graphics.
  • 2Outdated system firmware unable to decode PDF parameters correctly.
  • 3Conflicting drivers generating incorrect command syntax (PJL errors).

Solutions

Troubleshooting and Fixing Error SC899-00

This error frequently causes continuous reboot loops because network clients will automatically resend the offending print job back to the copier upon boot-up.

Step 1: Disconnect and Perform a Clean Boot

  1. Unplug the network LAN (Ethernet) cable from the side of the Ricoh IM C2000.
  2. Power off the machine completely using the main switch, then unplug the power cord.
  3. Wait 1-2 minutes, then plug the unit back in and boot up with the network cable still disconnected.
  4. If the machine boots into its ready state, the hardware is fine; the issue lies in the network queue.

Step 2: Purge the Windows/Mac Print Spooler

  • Locate all workstations configured to print to this Ricoh copier.
  • Open the print queue and cancel all pending documents.
  • On Windows machines, open Services.msc, stop the Print Spooler service, delete files in C:\Windows\System32\spool\PRINTERS, and restart the service.

Step 3: Implement Preventive Measures

  • Firmware Update: Ensure the Ricoh firmware is updated to the latest release, as Ricoh regularly rolls out patches resolving PDF font processing errors.
  • Driver Modification: Switch from standard generic PCL6 drivers to the official Ricoh PostScript 3 driver or the customized PCL6 V4 driver to improve font compatibility.

Steps to follow

  1. 1

    Isolate the Machine

    Unplug the Ethernet cable to stop incoming network data streams causing cyclical crashes.

  2. 2

    Purge Spool Files

    Clear the local printer queue folders on all client PCs to eliminate bad printing data packets.

  3. 3

    Apply Firmware Updates

    Install the latest engine/system firmware package using the SD card slot or internet update service.

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Frequently asked questions

Web pages use CSS and highly dynamic fonts. If the printer's renderer cannot read the specific font, it will trigger a software panic. Updating firmware helps resolve font parsing issues.

Usually, a simple restart won't work if the network cable remains connected, because the computer will re-transmit the corrupt job instantly.

How to Resolve Ricoh IM C2000 Error SC899-00 Quickly | Vimazdev