sc867IM 350F

Ricoh IM 350F Error SC867: Troubleshooting Guide

The Ricoh IM 350F error SC867 is a system notification signaling a memory management issue during data processing. It often appears when sending graphics-heavy files or when the print queue becomes saturated. Effectively fixing this requires clearing the temporary memory and simplifying incoming print jobs.

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Common causes

  • 1Print queue saturated with multiple complex files.
  • 2Cache memory overflow during image rasterization.
  • 3Network conflict resulting in incomplete data packets.
  • 4Intermittent failure of the main memory board.

Solutions

Quick Diagnosis

The SC867 code warns that the system memory is overloaded or experiencing addressing issues during job processing.

Step-by-Step Solution

  1. Cancel Jobs: Access the control panel and delete all pending files from the print queue.
  2. Clear Cache: Turn off the device and unplug it for 30 seconds to flush the RAM.
  3. Test Print: Try printing a simple test page; if successful, the previous document was too complex.

Maintenance and Prevention

Avoid sending multiple large PDF documents simultaneously and keep the device firmware updated.

When to Call a Technician

If the error persists upon startup without jobs in the queue, it may indicate a physical failure in the motherboard RAM.

Device Technical Specs

  • Technology: Laser Multifunction
  • Base Memory: 2GB
  • Connectivity: Gigabit Ethernet
  • Consumable: IM 350 Toner
  • Support: Ricoh Online Portal.

Frequently asked questions

The SC867 is a system code indicating a memory management failure or print queue overflow.

Typically, canceling all pending jobs in the queue and restarting the machine clears the error.

Uses IM 350 toner and long-life imaging drums.

It is not common, usually appearing when processing high-complexity PDF documents.

Ricoh IM 350F Error SC867: Troubleshooting Guide | Vimazdev