sc863Pro C5310s

Ricoh Pro C5310s SC863 Error: Meaning and Fix

The Ricoh Pro C5310s error SC863 is a service code associated with a media input detection issue, specifically involving paper width sizing. This usually occurs when the machine sensors detect a conflict between the paper tray settings and the actual media loaded. Addressing the feed sensors often resolves the warning.

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Common causes

  • 1Dirty or obstructed media width sensor.
  • 2Misaligned paper guides in the feed tray.
  • 3Incorrectly selected paper size in the user menu.
  • 4Mechanical failure in the tray sensor arm.

Solutions

Quick Diagnosis

Check the paper tray guides for misalignment. If the guides are too loose, the sensors won't identify the media width, triggering the SC863 error.

Step-by-Step Solution

  1. Verify Guides: Ensure paper guides are snug against the paper stack.
  2. Clean Sensor Area: Clear any paper dust from the tray interior.
  3. Confirm Settings: Re-select the paper size on the device console.
  4. Power Reset: Restart the printer to clear the error status.

Prevention and Maintenance

Regularly fan paper stacks before loading to reduce dust. Clean tray rollers weekly for consistent performance.

When to Call a Technician

If the error persists after clearing the tray settings, the tray sensor mechanism may be faulty.

Equipment Technical Data

  • Technology: Digital Color Production Printing.
  • Speed: 80 ppm.
  • Connectivity: Gigabit Ethernet.
  • Compatible Consumable: Pro C5310 Toner series.
  • Recommended Use: High-volume demand printing.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Verify Guides

    Ensure paper guides are snug against the paper stack.

  2. 2

    Clean Sensor Area

    Clear any paper dust from the tray interior.

  3. 3

    Confirm Settings

    Re-select the paper size on the device console.

Frequently asked questions

The error is a media detection fault triggered by misaligned paper or dirty tray sensors.

No, the printer disables the motor to prevent jams until the media settings are verified.

It uses the Pro C5310 toner series for industrial color quality.

Fan your paper correctly and maintain clean tray sensors to ensure accurate detection.

Ricoh Pro C5310s SC863 Error: Meaning and Fix | Vimazdev