SC863Ricoh Pro C5300s

SC863 Error on Ricoh Pro C5300s: Memory Issues

The SC863 code is an alert related to memory management errors in the Ricoh Pro C5300s. This error is typically triggered when the controller encounters corrupted data in the cache or when processing complex print jobs. It is essential to clear the print queue to restore normal functionality.

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Common causes

  • 1Data corruption in a file sent for printing.
  • 2RAM overload due to multiple concurrent print jobs.
  • 3Intermittent fault in the network controller card.

Solutions

Memory and Job Cleanup

  1. Cancel all print jobs in the server queue.
  2. Power off the printer and disconnect it from the network.
  3. Wait for one minute and turn it back on.
  4. Clear the controller cache from the administrator menu.

Corrupt File Review

  1. Identify the file causing the error (usually complex PDFs).
  2. Try printing a simple test document.
  3. If the error persists, format the controller disk (perform a backup first).

Steps to follow

  1. 1

    Queue Cleanup

    Access the Web Image Monitor interface and delete all pending print jobs.

  2. 2

    System Reboot

    Shut down the machine, wait for the controller to fully discharge, and power up.

  3. 3

    Driver Update

    Ensure the user's workstation driver is updated to the latest version.

Frequently asked questions

Not necessarily. It is most often a corrupt file that saturates the device's processing capabilities.

PDFs with complex layers or non-standard fonts can cause rendering errors in the controller's memory.

Check for controller firmware updates, as these often improve file management and rendering efficiency.