SC672Ricoh Pro C5300s

Fixing Error SC672: Ricoh Pro C5300s Startup Failure

The SC672 code is a critical alert relating to a communication error between the main card (BICU) and the system controller during startup on the Ricoh Pro C5300s. This error prevents the system from completing its initialization sequence. Checking firmware stability and internal data connections is essential.

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Common causes

  • 1Temporary failure during system software (boot) loading.
  • 2Loose connection on the main controller board.
  • 3Data corruption in the controller's RAM module.

Solutions

Full Power Cycle

  1. Turn off the device and unplug the power cable.
  2. Wait for at least 60 seconds.
  3. Reconnect and power on to force controller re-initialization.

Firmware Check

  1. Enter Service Mode.
  2. Verify the version installed on the BICU.
  3. Contact support for potential firmware re-installation if corrupted.

Steps to follow

  1. 1

    Full Power Off

    Switch off the main power and unplug the unit from the power outlet.

  2. 2

    Power Refresh

    Reconnect the unit after one minute and toggle the main power switch.

  3. 3

    Watch Initialization

    Monitor the display to see if the system passes the boot phase.

Frequently asked questions

It indicates a startup communication failure between the controller and the main print engine.

Using a stable UPS power supply and performing periodic firmware updates helps maintain stability.

Rarely, as it is usually a software issue. If rebooting fails, a technician may need to reflash the firmware.