SC502Ricoh SP 3710DNHas video

Fix Ricoh SP 3710DN SC502 Error | Tray 2 Lift Fault

Error code SC502 occurs on the Ricoh SP 3710DN when optional Tray 2 paper lift motor fails to actuate the paper upper limit sensor within the timeout window. Overloaded paper stacks or scraps behind the tray are common triggers.

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Common causes

  • 1Tray 2 overloaded beyond maximum paper capacity.
  • 2Paper scraps trapped behind the paper lift plate.
  • 3Faulty or disconnected upper limit paper sensor.
  • 4Worn paper lift motor or stripped drive gears.

Solutions

Fixing the SC502 Tray Lift Error

This error protects the feed roller gears from straining when the tray bottom plate cannot elevate smoothly.

Step-by-Step Resolution:

  1. Remove Tray 2: Pull Tray 2 completely out of the machine.
  2. Check Stack Height: Reduce the amount of paper loaded so it sits comfortably below the fill line limiters.
  3. Inspect Tray Cavity: Look inside the tray cavity for torn paper fragments blocking the lift mechanism.

Steps to follow

  1. 1

    Pull out Tray 2 completely

    Slide the optional paper tray 2 out from the printer base.

  2. 2

    Reduce paper stack

    Remove excess paper and align the stack neatly against the paper guides.

  3. 3

    Reinsert tray and test

    Push the tray back firmly into the printer until it latches, then test printing.

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Frequently asked questions

Yes, if you remove or disable optional Tray 2 in printer settings, you can print normally from Tray 1.

Wrinkled paper, damp stock, or foreign objects under the plate often cause mechanical binding.