sc502MP 6003

Ricoh MP 6003 error SC502: Tray Elevation Failure

The Ricoh MP 6003 error SC502 indicates a failure in the paper tray lift motor. This error prevents the motherboard from correctly detecting the paper height, blocking the feeding process. It is a mechanical failure that can occur due to overload or worn parts.

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Common causes

  • 1Lift motor blocked by dirt or paper.
  • 2Tray height sensor faulty.
  • 3Tray gears with worn-out teeth.
  • 4Loose tray sensor connector.

Solutions

Diagnóstico rápido

If the paper tray doesn't rise when closing the drawer, the machine will throw the SC502. Listen if there is a strained motor sound.

Solución paso a paso

  1. Extract tray: Pull out the affected tray completely.
  2. Clean sensors: Remove paper scraps clogging the lift sensor.
  3. Check gears: Verify there are no broken plastic parts in the lift mechanism.
  4. Restart: Power off and on to force calibration.

Prevención y mantenimiento

Do not exceed the paper limit marked in the tray. Clean tray sensors quarterly to avoid wrong readings.

Cuándo llamar a un técnico

If the lift motor has broken teeth, replacement requires partial disassembly of the tray base.

Ficha técnica del equipo

  • Technology: Laser, digital copier
  • Speed: 60 ppm
  • Connectivity: Ethernet, USB
  • Capacity: 4300 sheets (standard)
  • Compatible consumables: Ricoh MP 6003/9003 toner
  • Recommended use: High-volume office
  • Official drivers / firmware

Frequently asked questions

It happens when the motor that lifts the paper in the tray cannot complete its task or is not detected by the level sensor.

It depends if it is just cleaning or if the lift motor must be replaced.

Uses Ricoh MP 6003/9003 toner series.

Do not overload the tray and ensure paper is properly aligned in the guides.