SC402Ricoh Pro C5300s

Diagnosing and Fixing Error SC402 - Ricoh Pro C5300s

The SC402 code in the Ricoh Pro C5300s refers to a failure in the transfer roller charging unit. This error hinders the image transfer process, often leading to blank output or system halts. Resolving it requires inspecting the roller for mechanical obstructions and ensuring power supply integrity.

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Common causes

  • 1Excessive paper debris accumulation on the transfer roller.
  • 2Failure in the high-voltage power supply (PSU).
  • 3Roller misalignment due to a previous paper jam.

Solutions

Roller Inspection

  1. Power off and open the right-side cover.
  2. Ensure the transfer roller is free of paper jams.
  3. Check that the roller rotates smoothly without physical obstruction.

Power Check

  1. Verify that all power supply cables to the roller are correctly connected.
  2. Reboot the system to clear the error state.

Steps to follow

  1. 1

    Access the unit

    Open the side panel to access the transfer roller assembly.

  2. 2

    Cleaning

    Remove any paper scraps obstructing the roller rotation.

  3. 3

    Reboot

    Close all panels, power on the device, and check for error clearing.

Frequently asked questions

It signifies a transfer roller charging fault, usually due to bad electrical contact or a mechanical jam.

It is not dangerous, but it prevents the machine from performing its basic image transfer tasks.

If cleaning doesn't work, there might be a faulty power component requiring professional replacement.

Diagnosing and Fixing Error SC402 - Ricoh Pro C5300s | Vimazdev