SC-1002SureColor P5370

Error SC-1002 Epson SureColor P5370: Networking Fix

The Epson SureColor P5370 error SC-1002 is a disconnection warning that prevents the device from processing print jobs. This error occurs when the printer tries to communicate with the server or PC but receives no response. It is a common problem after router changes or firmware updates.

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Common causes

  • 1IP Conflict: Two devices on the same network with the same address.
  • 2Gateway failure: Incorrect configuration of the network bridge.
  • 3Defective cable: Packet loss in Ethernet cabling.
  • 4Timeout: Router fails to respond to connection request.

Solutions

Quick Diagnosis

The SC-1002 error is identified by the network light on the control panel flashing or turning red, signaling an IP drop.

Step-by-step Solution

  1. Ensure the Ethernet cable is firmly plugged in.
  2. Access network settings and select 'Auto IP'.
  3. Restart the main router.
  4. Run a network test from the control panel.

Prevention and Maintenance

Configure a static IP address for the printer. Keep your firmware updated periodically.

When to call a technician

If the error persists after setting a static IP, the internal network card might be faulty.

Technical Specifications

  • Technology: Large-format inkjet.
  • Performance: High-production.
  • Connectivity: Gigabit Ethernet, 802.11n Wi-Fi.
  • Paper handling: Roll and cut-sheet.
  • Consumable compatibility: T46S Series (Pro10).
  • Use case: Enterprise environments.
  • Official drivers / firmware

Frequently asked questions

This code indicates the device lost its IP address or has a gateway conflict in the local network.

No, it is primarily a logical configuration error within the local network environment.

Always use UltraChrome Pro10 inks to maintain system integrity.

Assign a static IP address to the printer via your router or the printer interface.

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