Ribbon OutZD620

Fix Zebra ZD620 Ribbon Out Error: Troubleshooting Tips

The 'Ribbon Out' error occurs when the ZD620 detects the ink ribbon is empty or not feeding. This ensures print quality and protects the printhead. Follow these steps to restore printing.

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Common causes

  • 1Exhausted ribbon roll.
  • 2Ribbon installed backwards (ink-in vs ink-out).
  • 3Spindle failure.

Solutions

Check Installation

  1. Ensure the ribbon is tight.
  2. Confirm the core is snapped into the take-up spindle.
  3. Validate media settings match the ribbon type.

Ribbon Sensor Test

  1. Navigate the LCD menu to sensor diagnostics.
  2. Check if the printer reports ribbon movement.
  3. If stationary, check spindle drive belt.

Steps to follow

  1. 1

    Check Ribbon

    Verify ribbon supply status.

  2. 2

    Reinstall

    Correctly load the supply and take-up spindles.

  3. 3

    Power Cycle

    Reboot to reset the sensor error state.

Frequently asked questions

Only if using direct thermal labels. Transfer labels require the ribbon.

The ribbon may not be advancing, check the take-up spindle.

Perform an adhesive test to check which side is coated.