Ribbon OutZD220THas video

How to Fix Ribbon Out Error on Zebra ZD220 Printer

The Ribbon Out error occurs exclusively on the ZD220T thermal transfer model. It is triggered when the ribbon supply spindle stops rotating or when the optical sensor detects that the transfer ribbon is depleted.

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Common causes

  • 1The thermal transfer ribbon is empty.
  • 2The ribbon is loaded backwards (ink facing the wrong direction).
  • 3Driver misconfiguration (configured for Thermal Transfer while using Direct Thermal stock without ribbon).
  • 4The ribbon core is slipping on the spindle gears.

Solutions

Correcting Ribbon Out Error on Zebra ZD220T

Resolve this error by checking the physical media path and software configurations:

  1. Check Ribbon Supply: Ensure the ribbon roll is not fully depleted. Replace with a new roll of thermal transfer ribbon (wax, wax/resin, or resin) if necessary.
  2. Verify Ribbon Pathing: Confirm that the ribbon is routed correctly under the printhead mechanism. The inked side of the ribbon must face the labels.
  3. Configure Driver Settings:
    * If you are printing without ribbon (using direct thermal labels), set the print method in your Zebra Windows driver to 'Direct Thermal'.
    * If you are printing with ribbon (thermal transfer), verify that the driver is configured as 'Thermal Transfer'.
  4. Secure the Ribbon Core: Make sure the cardboard core is pushed tightly onto the supply and take-up spindles. If the core slips, the printer's rotation sensor will report a Ribbon Out error.

Steps to follow

  1. 1

    Load ribbon onto spindles

    Place the ribbon roll on the bottom supply spindle and pull the leader up and over the printhead, sticking it to the top take-up spindle core.

  2. 2

    Verify print method in driver

    Open Printer Properties on Windows, navigate to Printing Preferences, and match the 'Print Method' option to your physical media setup.

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Frequently asked questions

Yes, but only if you use heat-sensitive 'Direct Thermal' labels. You must change the Print Method setting to 'Direct Thermal' in the driver settings to tell the printer not to look for ribbon.

Ensure the cardboard core is notched correctly onto the left spindle gears. If the take-up spindle doesn't turn actively, the printer registers a ribbon stall.