Ribbon OutPM43c

Honeywell PM43c Ribbon Out Error: How to Fix

The 'Ribbon Out' error in the Honeywell PM43c indicates that the thermal transfer ribbon is not detected. This is a common notification that requires checking the physical ribbon supply, the thread path, or the internal optical sensor. Proper configuration is required to distinguish between thermal transfer and direct thermal modes.

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Common causes

  • 1Ribbon has run out.
  • 2Ribbon has snapped due to tension issues.
  • 3Incorrect print mode setting (Direct Thermal instead of Thermal Transfer).

Solutions

Checking Ribbon Status

  1. Inspect the ribbon supply and take-up spindles.
  2. Ensure the ribbon is correctly loaded and threaded through the printhead.
  3. Replace the roll if it has reached its end.

Sensor Cleaning and Configuration

  1. Use an approved cleaning swab to clean the ribbon sensor path.
  2. Verify the print mode in settings is set to 'Thermal Transfer'.
  3. Restart the printer to clear the status.

Steps to follow

  1. 1

    Check supply roll

    Verify if there is enough ribbon left on the spool.

  2. 2

    Check path

    Ensure the ribbon is tracking straight and passes through the sensor area.

  3. 3

    Verify settings

    Access the setup menu and ensure the 'Thermal Transfer' mode is selected.

Frequently asked questions

If you are printing using Direct Thermal media (no ribbon), you must switch the printer mode to 'Direct Thermal' in the settings menu to stop the error.

Excessive temperature settings or incorrect tension on the ribbon take-up spindle are the most common causes.

It is recommended to clean the sensor whenever you change the ribbon roll to prevent dust accumulation.