Ribbon OutPM43

Honeywell PM43 Ribbon Out Error: How to Fix

The 'Ribbon Out' error indicates that the printer detects no ribbon movement in thermal transfer mode. This message triggers if the ribbon is exhausted, torn, or incorrectly installed. The solution requires verifying the ribbon path and the printer's current print mode settings.

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Common causes

  • 1Empty ribbon supply spool.
  • 2Ribbon not correctly locked into the take-up core.
  • 3Print mode configured to 'Direct Thermal' by mistake.
  • 4Ribbon breakage due to high printhead heat settings.

Solutions

Diagnóstico rápido

The error displays when the take-up spindle stops receiving ribbon rotation. If ribbon is present, check that it is correctly tensioned on the take-up core and that the printer is in the correct mode.

Solución paso a paso

  1. Check the spool: Ensure the ribbon is properly tensioned on the take-up core.
  2. Check print mode: Confirm in settings that the printer is set to 'Thermal Transfer' and not 'Direct Thermal'.
  3. Reloading: Remove and reload the ribbon, ensuring the coated side faces the label.
  4. Cleaning: Clean the tensioning rollers from dried ink residue that may prevent smooth rotation.

Prevención y mantenimiento

Use the correct ribbon width for your media. Avoid using damaged or bent cores. Perform external cleaning of the spindle mounts monthly to prevent friction that triggers movement sensors.

Cuándo llamar a un técnico

If the ribbon spindle does not rotate even when the motor is engaging, it indicates an internal drive error. Do not attempt to disassemble the motor assembly yourself.

Ficha técnica del equipo

  • Technology: Thermal Transfer
  • Max Print Width: 106 mm (4.17 in)
  • Sensors: Adjustable Transmissive and Reflective
  • Connectivity: USB, Ethernet, Optional Serial
  • Compatible Consumables: PM43 series Ribbon (Wax, Wax/Resin, Resin)
  • Recommended Use: Long-lasting labels
  • Drivers / Official firmware

Steps to follow

  1. 1

    Ribbon Inspection

    Verify the ribbon roll is not empty.

  2. 2

    Tension Check

    Secure the ribbon core into the take-up spindle.

  3. 3

    Mode Verification

    Set the printer to 'Thermal Transfer' mode via the settings menu.

  4. 4

    Test Print

    Execute a test print to confirm the error resolution.

Frequently asked questions

The printer is likely in 'Thermal Transfer' mode but you are using labels that don't need ribbons. Change this setting to 'Direct Thermal'.

It is only critical if your labels require a ribbon for printing. If not, it's just a setting mismatch.

Use wax, wax/resin, or resin ribbons depending on your durability requirements and label material.

Yes, cleaning the spindles helps prevent drag and ensures the sensor tracks ribbon movement accurately.