Ribbon OutPM42

Troubleshooting Ribbon Out Error on Honeywell PM42

The Ribbon Out error on the Honeywell PM42 occurs when the printer fails to detect ribbon movement. This usually means the ribbon supply is empty, the ribbon has snapped, or the printer settings mismatch the media type.

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Common causes

  • 1The ribbon roll is exhausted.
  • 2The ribbon has torn during the printing process.
  • 3Print mode is set to 'Direct Thermal' while ribbon is installed.

Solutions

Check Ribbon Tension

  1. Ensure the ribbon is properly wound on the take-up spindle.
  2. Confirm the ribbon is pulled taut across the printhead.

Adjust Print Mode

  1. Access the printer settings menu.
  2. Select 'Print Mode' and switch it to 'Thermal Transfer'.
  3. Save settings to apply the change.

Steps to follow

  1. 1

    Check supply

    Verify the ribbon supply roll is not empty.

  2. 2

    Load ribbon

    Reinstall the ribbon following the diagrams inside the printer cover.

  3. 3

    Verify settings

    Ensure the Print Method is set to Thermal Transfer in the menu.

Frequently asked questions

No, if you use Direct Thermal media, you should set the printer to Direct Thermal mode to avoid this error.

The printer will not print, and it might continue to heat the printhead, which is not recommended.

Yes, static buildup can occasionally cause the ribbon to stick to labels and create feeding errors.

Troubleshooting Ribbon Out Error on Honeywell PM42 | Vimazdev