ribbon-outPM23

Honeywell PM23 error ribbon-out: Fix Guide

The Honeywell PM23 error ribbon-out indicates that the thermal transfer ribbon supply is depleted or improperly tensioned. This error is a standard status update during printing operations. Follow this guide to inspect and restore the ribbon supply quickly.

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Common causes

  • 1Depleted ribbon supply.
  • 2Broken ribbon mid-cycle.
  • 3Sensor failure due to accumulation of debris.
  • 4Tension failure preventing rotational detection.

Solutions

Diagnóstico rápido

Check if the ribbon roll is spinning or stationary. If stationary while the printer attempts to pull it, the sensor triggers the ribbon-out alert.

Solución paso a paso

  1. Check: Verify ribbon status.
  2. Reload: Re-thread the ribbon if it has snapped.
  3. Tension: Ensure it is locked onto the take-up core.
  4. Resume: Clear the message from the panel.

Prevención y mantenimiento

Ensure the ribbon path is clean. Use consistent tension when installing. Change the ribbon before it completely runs out to avoid downtime.

Cuándo llamar a un técnico

If the ribbon motor does not spin even with a new roll, contact support for a motor assembly check.

Ficha técnica del equipo

  • Technology: Thermal Transfer
  • Print speed: High-speed industrial
  • Connectivity: USB/Ethernet
  • Consumible: Ribbon PM series
  • Drivers / firmware: https://www.honeywellaidc.com/support/pm23

Steps to follow

  1. 1

    Inspect Ribbon

    Check if the ribbon has run out or snapped during the print cycle.

  2. 2

    Retension

    Ensure the ribbon is properly wound on the take-up core and provides enough tension.

  3. 3

    Clear Alert

    Press the Resume or Start button on the display to clear the status code.

Frequently asked questions

The printer is failing to detect motion from the ribbon supply, either due to a depleted roll or breakage.

Only if using direct thermal labels. Thermal transfer printing strictly requires the ribbon.

Always purchase genuine Honeywell ribbons designed for the PM series to ensure compatibility.

Ensure the heat setting is optimized; too much heat can weaken the ribbon and cause snapping.