How to Fix Ribbon Out Error on Honeywell PC42t
The 'Ribbon Out' error triggers when the Honeywell PC42t internal sensors detect that the thermal transfer ribbon is not spinning, has snapped, or is completely exhausted while the printer is configured for thermal transfer printing.
Common causes
- 1The thermal ribbon roll has run out during the print operation.
- 2The cardboard ribbon core is loose on the supply or take-up spindle.
- 3The print driver is set to Thermal Transfer, but no ribbon is physically installed.
- 4Ribbon is torn or wrinkled excessively inside the mechanism.
Solutions
Actions to Solve 'Ribbon Out' Failures
To clear the status light and continue printing jobs, implement these adjustments:
- Check Ribbon Spindles and Cores:
Make sure that the cardboard ribbon core is snug against the driving teeth of the spindles. If the core diameter is too large or the notches are worn, the core will slip, signaling a Ribbon Out condition.
- Clean Ribbon Sensor Components:
Dust can settle on the optical sensor parts located near the ribbon gears. Blow out any accumulated paper dust with a can of clean compressed air.
- Toggle Driver Print Method:
If you are printing using direct thermal labels (no ribbon needed):
* Open your printer preferences on the PC.
Go to the Media or Print Options* tab.
* Switch the print method from 'Thermal Transfer' to 'Direct Thermal' and save. This disables the ribbon rotation detection sensor entirely.
Steps to follow
- 1
Examine Ribbon Tension and Core Quality
Ensure the cardboard cores are locked tightly into the left and right spindle hubs to allow uniform rotation during feeding.
- 2
Clean Ribbon Detection Gear Area
Clean dust and foreign materials away from the printer's ribbon drive gears with compressed air.
- 3
Synchronize Print Driver Settings
Access the Windows driver preferences and configure the exact printing technology matching your current physical media loadout.
Videos
Frequently asked questions
This is usually due to loose tension or a slipping take-up spindle core. Re-wind the ribbon manually to pull it taut before locking down the printer latch.
Both are supported. Wax is excellent for paper labels, while resin is ideal for synthetic/polyester labels. Ensure your driver heat settings reflect the type of ribbon used.