ribbon-out-33PC45e

Honeywell PC45e error ribbon-out-33: Troubleshooting guide

The Honeywell PC45e error ribbon-out-33 is a common alert when the printer detects insufficient ribbon tension or an empty supply. It prevents damage to the print head by halting operations. Proper installation and software setting checks usually resolve this alert.

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Common causes

  • 1Broken ribbon during the printing cycle.
  • 2Driver/printer settings mismatch (Direct mode vs Transfer).
  • 3Dust buildup on the ribbon detection sensor.
  • 4Ribbon wound too loosely causing tension loss.

Solutions

Diagnóstico rápido

The ribbon-out-33 error is usually followed by a flashing status indicator. Check if the ribbon is broken, loosely installed, or if the printer is erroneously set to Transfer mode while printing Direct labels.

Solución paso a paso

  1. Inspect the current ribbon roll for depletion.
  2. Reload the supply and take-up cores carefully.
  3. Tighten the slack using the take-up knob.
  4. Press 'Feed' to verify if the sensor detects the new material.

Prevención y mantenimiento

Always double-check your printer driver settings. If switching media types, ensure the printer mode matches the consumable being used (Direct vs. Thermal Transfer).

Cuándo llamar a un técnico

If the error persists with a correctly installed ribbon, the sensor board itself might be failing to register the ribbon presence.

Ficha técnica del equipo

  • Technology: Thermal Transfer
  • Speed: 8 ips
  • Connectivity: USB, Ethernet, Serial
  • Max Width: 114 mm
  • Compatible Consumables: PC45 Series ribbons (wax/resin)
  • Recommended Use: Industrial labels
  • Drivers / official firmware

Steps to follow

  1. 1

    Check Ribbon

    Verify the ribbon supply roll is not depleted.

  2. 2

    Reseat Spools

    Ensure the ribbon core is securely placed on the mandrels.

  3. 3

    Adjust Tension

    Rotate the take-up reel to eliminate slack before closing the print head.

Frequently asked questions

This code appears when the printer sensor fails to detect enough ribbon tension or the ribbon has run out.

If you are printing thermal direct, ensure the print mode is set correctly in settings, otherwise the sensor will keep searching for a ribbon.

Use Honeywell compatible wax or resin ribbons matched to the label stock you are using.

Make sure the ribbon is wound tightly and properly seated on the spindles during every replacement.

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