ribbon-end-errDL2401

Fujitsu DL2401 ribbon-end-err: Solution

The Fujitsu DL2401 ribbon-end-err is a standard maintenance alert meaning the ink ribbon is depleted or not moving as expected. This error stops the printing process when the internal sensors detect a failure in the ribbon cycle. Why is my Fujitsu DL2401 showing ribbon-end-err? Usually, it means the ribbon cartridge is loose or has dried out.

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Common causes

  • 1Dry or expired ink ribbon.
  • 2Incorrect cartridge installation.
  • 3Obstruction in the ribbon advancement gear.
  • 4Defective end-of-ribbon sensor.

Solutions

Diagnóstico rápido

The error appears when printing fades or stops. If the ribbon cartridge looks loose, it is likely the source of the sensor error.

Solución paso a paso

  1. Open the top cover.
  2. Remove the ink cassette.
  3. Verify the ribbon is not tangled.
  4. Reseat the cassette firmly.
  5. Press the Reset button on the control panel.

Prevención y mantenimiento

Replace the ribbon cartridge before it dries out completely to avoid damaging the printhead pins.

Cuándo llamar a un técnico

If the ribbon continues to error after installation, the ribbon drive mechanism or sensors may need servicing.

Ficha técnica del equipo

  • Technology: Dot matrix (24-pin)
  • Speed: High efficiency
  • Connectivity: Parallel, USB
  • Feeding: Continuous feed / forms
  • Compatible Consumables: DL2401 ribbon cassette
  • Use: Billing and data listing
  • Official drivers / firmware

Steps to follow

  1. 1

    Open cover

    Lift the top cover gently.

  2. 2

    Inspect

    Ensure ribbon tension is correct.

  3. 3

    Replace

    Install a new ink cassette if dry.

  4. 4

    Reset

    Press the reset button.

Frequently asked questions

The printer sensor indicates the ribbon is jammed or reached end of life.

It is not critical to machine safety, but prevents clear printing.

Use genuine DL2401-series ribbons.

Regularly check the tension and ensure proper ribbon alignment.