paper-jam-traysMFC-9970CDW

Fix Brother MFC-9970CDW Error Paper Jam Trays

The Brother MFC-9970CDW error paper jam trays indicates the printer cannot properly load paper from the source. This typically occurs due to worn feed rollers or obstruction of the detection sensors. If you are struggling with how to clear error paper jam trays on Brother MFC-9970CDW, this guide provides the necessary steps to resolve it.

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Common causes

  • 1Toner and paper dust buildup on pickup rollers.
  • 2Tray sensor blocked by debris.
  • 3Overloaded paper tray causing misalignment.
  • 4Worn rubber surfaces on the feed roller.

Solutions

Diagnóstico rápido

If the printer states a paper jam but the tray is empty, the tray detection sensor is likely dirty. This is a common maintenance issue in high-use environments.

Solución paso a paso

  1. Remove tray: Pull the tray out fully.
  2. Clean rollers: Use a lint-free cloth to clean the rubber rollers.
  3. Reset sensor: Reinsert the tray firmly.

Prevención y mantenimiento

Use high-quality paper and avoid overfilling the tray. Regular cleaning of rollers will prevent most paper path issues.

Cuándo llamar a un técnico

If the error persists and the rollers show no damage, the motor or the main sensor board might require professional replacement.

Ficha técnica del equipo

  • Technology: Color laser multi-function.
  • Speed/Performance: 28 ppm.
  • Connectivity: Ethernet, Wi-Fi, USB.
  • Input Capacity: 250 sheets standard.
  • Compatible Consumable: TN-310 / TN-315 series.
  • Recommended Use: Medium workgroup office.
  • Official Drivers / firmware

Steps to follow

  1. 1

    Remove tray

    Fully pull out the paper tray and check the cavity.

  2. 2

    Clean rollers

    Wipe the feed rollers with a soft, damp cloth.

  3. 3

    Reset sensor

    Reinsert the tray and ensure the error message clears.

Frequently asked questions

Remove the tray, check for obstructions, and clean the feed rollers to allow the sensor to detect the tray correctly.

Yes, paper dust can block the tray sensor, triggering the message even if the tray is empty.

Compatible with TN-310 or TN-315 series toner cartridges.

Every 6 months ensures consistent paper feeding and avoids jams.

Fix Brother MFC-9970CDW Error Paper Jam Trays | Vimazdev