P1-002PA03670

Fujitsu PA03670 Error P1-002: Paper Feed Issues

Fujitsu PA03670 error P1-002 signals a failure in the scanner's paper feed mechanism. This often occurs when the intake rollers cannot grip the document efficiently, leading to misfeeds or system timeouts. Regular roller cleaning and proper document alignment typically resolve these loading errors.

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Common causes

  • 1Glazed or dirty feed rollers.
  • 2Overloaded or misaligned paper stack.
  • 3Improper adjustment of side paper guides.
  • 4Debris obstructing the input tray path.

Solutions

Quick Diagnosis

If you receive error P1-002, the scanner is failing to pick up the paper. Inspect your documents for folds and check if the rollers feel smooth to the touch, indicating they are due for cleaning or replacement.

Step-by-Step Solution

  1. Document prep: Remove all staples and paper clips.
  2. Clean: Wipe the rollers to restore their grip.
  3. Guide check: Make sure the paper guides are snug against the edges of the stack.
  4. Try again: Re-feed the stack carefully.

Prevention and Maintenance

Replace your rollers every 100,000 cycles. This prevents the rubber from hardening and becoming ineffective.

When to Call a Technician

If the mechanical arm fails to engage despite correct roller tension, the internal gear motor might be broken.

Technical Specs

  • Technology: ADF
  • Speed: High-speed scanning
  • Connectivity: USB 3.0
  • Consumable: Roller Kit PA03670-0002
  • Support Drivers

Steps to follow

  1. 1

    Align documents

    Remove the paper stack and ensure it is perfectly aligned in the tray.

  2. 2

    Clean rollers

    Use a damp cloth with distilled water to wipe the feed rollers.

  3. 3

    Adjust guides

    Tighten the side guides to the exact width of your paper stack.

Frequently asked questions

The scanner is failing to pick up documents properly due to dirty rollers or improper document alignment.

If they feel hard and glossy instead of having a matte, rubberized feel, their traction is likely compromised.

The standard roller kit (PA03670-0002) contains everything needed to refresh the paper path.

No, only use distilled water as recommended by Fujitsu to avoid breaking down the rubber compound.