P04MFC-EX910

Error P04 Brother MFC-EX910: Solution and Fix

The Brother MFC-EX910 error P04 is a common paper jam notification that occurs when the mechanism cannot clear the sheet. This usually happens when a small paper scrap blocks the output sensor. The MFC-EX910 is a reliable device but requires periodic roller cleaning.

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Common causes

  • 1Paper stuck in sensor
  • 2Dirty rubber rollers
  • 3Poor paper quality
  • 4Misaligned tray guides

Solutions

Diagnóstico rápido

P04 appears when the sensor is blocked. Visually inspect the path from the tray to the exit output.

Solución paso a paso

  1. Inspection: Open covers and remove paper.
  2. Clean: Wipe rubber rollers with a damp cloth.
  3. Verify: Ensure paper guides are not too tight.
  4. Restart: Power off for 30 seconds.

Prevención y mantenimiento

Don't overload the input tray. Clean rollers every two months to maintain traction.

Cuándo llamar a un técnico

If P04 persists after paper removal, the paper sensor might need alignment.

Ficha técnica del equipo

  • Technology: Multi-function Laser
  • Speed: 28 ppm
  • Connectivity: USB, Wi-Fi
  • Consumable: EX Series Toner
  • Usage: Office Productivity
  • Official Drivers / firmware

Steps to follow

  1. 1

    Inspection

    Open trays and check for jammed paper.

  2. 2

    Clean

    Clean the paper sensor with compressed air.

  3. 3

    Restart

    Power off and on.

Frequently asked questions

It signals a persistent paper jam in the feed area.

Yes, by removing any paper debris.

Brother EX series toner.

Every two months.

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