OUT OF RIBBONE-Class Mark IIIHas video

How to Fix Out of Ribbon Error on Honeywell E-Class Mark III

The 'Out of Ribbon' error on the Honeywell E-Class Mark III indicates that the printer cannot detect the rotation of the ribbon supply spindle or the ribbon has depleted entirely during a thermal transfer print job.

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Common causes

  • 1The thermal transfer ribbon roll has physically run out.
  • 2The printer driver is configured for Thermal Transfer while utilizing direct thermal media.
  • 3Slippage occurring between the ribbon core and the supply spindle.
  • 4A torn ribbon stuck to the printhead surface.

Solutions

Technical Resolution for Out of Ribbon Error

This fault frequently stems from driver configuration errors or mechanical slippage of the ribbon core.

  1. Inspect Print Method Properties: Navigate to your Honeywell driver settings on your PC. Ensure 'Thermal Transfer' is selected if you use ribbon, or 'Direct Thermal' if you are printing on heat-sensitive labels without ribbon.
  2. Check Ribbon Spindle Slippage: Ensure the cardboard core of your ribbon is securely locked onto the supply and take-up hubs. If the core slips, the printer's optical sensor assumes the ribbon has run out.
  3. Clean the Rotation Sensors: Remove the ribbon rolls and blow out any accumulated dust from the spindle gears to ensure the sensor registers rotation accurately.

Steps to follow

  1. 1

    Check physical ribbon roll

    Unlatch the printer's top cover and visually check if the ribbon is broken, wrapped incorrectly, or completely consumed.

  2. 2

    Verify driver printing mode

    Go to Windows Devices and Printers, open the Printing Preferences for your E-Class printer, and verify the Paper/Media tab matches your physical media setup.

  3. 3

    Reset and calibrate sensor

    Close the cover firmly. Press the Play/Pause button on the panel to resume operations, and perform a brief media feed calibration.

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Frequently asked questions

This happens because your printing software or driver is set to 'Thermal Transfer' mode. The printer expects a ribbon to be loaded and triggers the sensor error when it is not detected.