Out of PaperRP2

Fix Honeywell RP2 Out of Paper Error Troubleshooting

The 'Out of Paper' error on the Honeywell RP2 indicates that the printer's optical sensor cannot detect media. This error interrupts print jobs and usually points to loading issues or sensor contamination. Proper maintenance ensures consistent detection.

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Common causes

  • 1Empty media roll.
  • 2Misaligned media roll not covering the detection sensor.
  • 3Dirty sensor surface caused by dust or label residue.

Solutions

Media Re-alignment

  1. Remove the current media roll.
  2. Verify the sensor path for any trapped label scraps.
  3. Re-install the roll, ensuring it is centered within the media guides.

Steps to follow

  1. 1

    Check supply

    Ensure the roll is not fully depleted.

  2. 2

    Clean sensor area

    Wipe the sensor carefully with a clean, lint-free cloth.

  3. 3

    Reload media

    Align the paper edge with the internal markers and close the latch.

Frequently asked questions

If the error persists after cleaning and using known good media, the sensor may require professional diagnostic.

Using labels with large gaps or non-standard backing might affect detection performance.

Use a specialized thermal printer cleaning pen or a soft cloth slightly dampened with isopropyl alcohol.