How to Fix Out of Media Error on Honeywell E-Class Mark III
The 'Out of Media' error on the Honeywell E-Class Mark III occurs when the printer fails to register label material passing through the feed path. This can stem from empty rolls, misaligned sensors, or incorrect print driver parameters.
Common causes
- 1The label roll is completely finished.
- 2The adjustable transmissive or reflective sensor is improperly positioned.
- 3Adhesive or dust buildup blocking the photo-sensor.
- 4Software/Driver mismatch regarding label type (e.g., Continuous instead of Gap/Notch).
Solutions
Technical Resolution for Out of Media Error
When the printer incorrectly assumes it has run out of paper, follow these physical maintenance procedures.
- Check and Align the Media Sensor: Underneath the media path, look for the green tab that moves the transmissive sensor. Adjust it so it aligns directly with the gap, notch, or hole of your label design.
- Perform Media Sensor Calibration: When changing label rolls, calibrate the printer so it can learn the physical contrast between the backing paper and the label.
- Clean Paper Sensors: Gently brush off any paper dust or residue accumulation from the optical sensor lens using a cotton swab dipped in isopropyl alcohol.
Steps to follow
- 1
Inspect and reload labels
Open the printer, adjust the media roll guides, and verify that the labels feed smoothly under the printhead assembly.
- 2
Position the sensor pointer
Locate the adjustable media sensor and line it up to register the gap between labels or the black index mark on the backing.
- 3
Trigger manual calibration
Hold the control button down until the status LED flashes once, then release it to let the printer run a self-calibration feed.
Videos
Frequently asked questions
This suggests the printer is searching for a gap but cannot detect it because the sensor is dirty or the software is expecting a different label format.