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Brother MFC-L9570CDW No Paper Tray 1 Error: Quick Fix

The Brother MFC-L9570CDW No Paper Tray 1 error indicates that the printer's sensor is failing to detect the presence of the lower paper drawer. Frequently asked by users as why does my printer say no paper tray 1, this problem is often caused by a simple misalignment of the tray or a loose physical connection. Ensuring the tray is fully seated is usually enough to clear the error.

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Common causes

  • 1Incomplete insertion: Tray is not pushed all the way in.
  • 2Guide Misalignment: Paper guides blocking the sensor arm.
  • 3Sensor Obstruction: Dust accumulation on the internal sensor optics.
  • 4Mechanical Fatigue: Plastic actuator on the tray is cracked.

Solutions

Diagnóstico rápido

This error arises when the internal sensor does not reach the actuated position required to verify the tray's existence. Inspect the drawer for debris and confirm the physical sensor arm on the back wall of the tray is intact and not bent.

Solución paso a paso

  1. Pull the paper tray 1 completely out of the printer housing.
  2. Ensure that the paper guides are properly adjusted and not obstructing the sensor area.
  3. Check the internal slot for paper scraps or debris.
  4. Push the tray back into the printer until you hear a soft click, ensuring a snug fit.

Prevención y mantenimiento

Avoid slamming the tray into the machine to prevent sensor damage. Perform routine internal cleaning to remove any spilled toner that could accumulate on the sensors, which might reduce their responsiveness over time.

Cuándo llamar a un técnico

If the tray is seated correctly and clean, yet the error remains, the detection sensor may have failed electronically. In such cases, professional service is required to replace the internal sensor module.

Ficha técnica del equipo

  • Technology: Color Laser Multifunction
  • Print Speed: Up to 33 ppm
  • Connectivity: Gigabit Ethernet, Wi-Fi, NFC
  • Input Capacity: 250 sheets + multipurpose tray
  • Compatible Consumable: TN436 Series (Authentic Brother toner)
  • Recommended Usage: High-performance workgroups
  • Drivers / firmware official

Steps to follow

  1. 1

    Remove Tray

    Pull the paper tray 1 completely out of the printer housing.

  2. 2

    Check Guides

    Ensure that the paper guides are properly adjusted and not obstructing the sensor area.

  3. 3

    Reseat Properly

    Push the tray back into the printer until you hear a soft click, ensuring a snug fit.

Frequently asked questions

The error occurs because the internal presence sensors cannot detect the tray, usually due to misalignment or toner dust buildup.

It prevents printing until resolved, but is typically a simple hardware adjustment rather than a major malfunction.

Standard bond paper between 75-90 g/m² is recommended to ensure smooth tray operation.

Handle trays gently when sliding them in and keep the interior chassis clean from excess toner powder.

Brother MFC-L9570CDW No Paper Tray 1 Error: Quick Fix | Vimazdev