No PaperDCP-T720DW

Brother DCP-T720DW: No Paper Error - Quick Fix

The 'No Paper' error occurs when the printer fails to detect media in the tray. This is often caused by misaligned paper guides or an overloaded tray. Most users can resolve this by removing the paper and ensuring the guides are properly set against the stack.

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Common causes

  • 1Misaligned guides: guides are too wide, failing to center the paper.
  • 2Overloading: exceeding the 150-sheet limit prevents the feed arm from engaging.
  • 3Sensor debris: dust or paper scraps blocking the optical detection path.
  • 4Curled media: poor quality or damp paper fails to trip the sensor lever.

Solutions

Diagnóstico rápido

If the screen displays 'No Paper' even though the tray is loaded, the physical sensor is not being triggered. Ensure the paper is firmly pushed back and the tray is fully seated in the machine.

Solución paso a paso

  1. Remove all paper from the input tray and check for any debris.
  2. Adjust the side guides so they fit snugly against the paper stack without buckling it.
  3. Fan the paper stack to prevent static buildup that causes sheets to stick together.
  4. Reinsert the tray firmly until it clicks into position.

Prevención y mantenimiento

Stick to standard 64-90 g/m² weight paper. Clean the rubber feed rollers with a dry, lint-free cloth if the printer struggles to grab paper. Keep the unit in a clean, dust-free environment.

Cuándo llamar a un técnico

If the error persists after correcting the paper load, the internal sensor lever may be damaged, requiring professional hardware repair.

Ficha técnica del equipo

  • Technology: InkTank System
  • Speed: Up to 17 ipm black / 16.5 ipm color
  • Connectivity: Wi-Fi, USB 2.0
  • Capacity: 150-sheet tray
  • Compatible consumable: BTD60BK, BT5001C/M/Y ink bottles
  • Recommended Use: Home office and small business
  • Official drivers / firmware

Steps to follow

  1. 1

    Open tray

    Pull the paper tray out completely.

  2. 2

    Adjust guides

    Slide the side guides to match the paper width.

  3. 3

    Reload paper

    Insert paper ensuring it hits the rear edge.

  4. 4

    Verify tray

    Push the tray back until it is fully locked.

Frequently asked questions

Usually, the paper is not pushed back far enough or the side guides are too loose.

No, it is a common operational message easily cleared by adjusting the paper input.

It uses Brother BTD60BK (black) and BT5001C/M/Y (CMY) ink bottles.

Clean them whenever you notice paper feed issues or slippage.