No PaperDCP-L3560CDW

Fix No Paper Error on Brother DCP-L3560CDW

The 'No Paper' error on the Brother DCP-L3560CDW occurs when the detection sensor fails to recognize sheets in the main tray or when pickup rollers cannot grip the paper. This common issue is usually caused by incorrect paper loading or a buildup of debris on the pickup roller. Immediate resolution involves realigning the paper stack and cleaning the feed rollers.

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Common causes

  • 1Sheets sticking together due to static electricity and low humidity.
  • 2Pickup rollers coated with dust, reducing rubber friction.
  • 3Tray not fully inserted, failing to engage the sensor switch.
  • 4Using paper outside of specifications (too thick or textured).

Solutions

Diagnóstico rápido

If the printer displays 'No Paper' despite the tray being full, verify that the paper guides are snug against the edges of the stack. Listen for the sound of the motor attempting to feed paper; if the motor runs but the paper doesn't move, it confirms a grip issue.

Solución paso a paso

  1. Remove the paper tray completely and empty it to ensure no sheets are bent or stuck.
  2. Fan the paper stack before inserting it back to break static electricity and prevent pages from sticking together.
  3. Clean the pickup rollers using a soft, lint-free cloth lightly dampened with distilled water, rotating them to clean the entire surface.
  4. Reinsert the tray until it clicks into place, ensuring the paper detection tab is not blocked or damaged.

Prevención y mantenimiento

Avoid leaving the paper tray open for long periods to prevent dust and moisture buildup. Keep the surrounding area clean. Replace the pickup roller kit every 50,000 prints if you notice the printer frequently slipping.

Cuándo llamar a un técnico

If cleaning the rollers and adjusting the paper does not resolve the error, the paper presence sensor (a small plastic lever) may be broken or misaligned. A professional technician will need to inspect the internal components.

Ficha técnica del equipo

  • Technology: Color LED Laser
  • Paper Capacity: 250 sheets standard
  • Supported media: Plain, bond, recycled, thin, thick
  • Supported weight: 60 - 163 g/m²
  • Consumible compatible: TN-248 Toner / DR-248CL Drum Unit
  • Connectivity: USB, Wi-Fi, Ethernet
  • Official drivers / firmware

Steps to follow

  1. 1

    Adjust guides

    Slide the tray guides to match the paper width without buckling the sheets.

  2. 2

    Clean rollers

    Gently wipe the pickup rollers to remove accumulated dust.

  3. 3

    Check tray seating

    Ensure the tray is level and fully locked into the printer frame.

  4. 4

    Restart print job

    Press the Start or Go button to retry the print job after paper adjustment.

Frequently asked questions

This is typically caused by dirty rollers that cannot grip the paper, or the paper guides being too loose.

It is not urgent, but it prevents your printer from working. It is a simple maintenance issue that you can fix in minutes.

Standard 80g/m² bond paper is recommended to ensure consistent feeding and avoid internal errors.

Keep the tray closed when not in use and periodically wipe the printer base with a microfiber cloth.