NetworkConnectionErrorHP OfficeJet Pro 8135e

Fix HP OfficeJet Pro 8135e Network Connection Error

A network connection error on the HP OfficeJet Pro 8135e occurs when the device loses its link to the wireless access point or experiences an IP address conflict. This often happens after router reboots or changes in local network configurations. Effective troubleshooting involves resetting wireless parameters from the printer menu and assigning a static IP if the issue is recurring.

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Common causes

  • 1Password change on the wireless router.
  • 2IP address conflict due to dynamic DHCP assignment.
  • 3Signal interference on the 2.4 GHz band from nearby Bluetooth devices.
  • 4Desynchronization of WPA2/WPA3 security protocols.

Solutions

Quick Diagnosis

Check if the blue Wi-Fi light on the panel is blinking or off. If the network is visible but fails to connect, confirm that other devices on the same network are working correctly. If the router channel was recently changed, the printer may struggle to locate the 2.4 GHz signal.

Step-by-step Solution

  1. Power Cycle Network: Unplug your router from power for 30 seconds and plug it back in.
  2. Wireless Reset: On the printer, go to 'Settings' > 'Network Settings' > 'Restore Network Settings'.
  3. Setup Wizard: Use the wireless setup wizard to search for your SSID again and re-enter the password.
  4. Connectivity Test: Print a network configuration report from the maintenance menu to confirm a valid IP address (e.g., 192.168.x.x).

Prevention and Maintenance

  • Band Usage: This printer performs best on the 2.4 GHz band; ensure this band is not saturated with too many devices.
  • Updated Firmware: Keeping firmware current improves compatibility with modern WPA3 security protocols.
  • Static IP: If errors are frequent, assign a manual IP to the printer via your router settings to avoid conflicts.

When to Call a Technician

If the internal network card fails to detect any Wi-Fi signals even when located near the router, the internal wireless module may be defective, requiring hardware replacement.

Device Technical Specifications

  • Technology: Multifunction printer with wireless connectivity.
  • Wi-Fi Frequency: 2.4 GHz and 5 GHz.
  • Network Protocols: TCP/IP, SNMP, LPD, WSD.
  • Security: WPA2/WPA3 Personal.
  • Compatible consumables: HP 924 / 924e series cartridges.
  • Cloud Services: HP+ enabled, Google Drive, Dropbox.
  • Official Drivers / firmware

Steps to follow

  1. 1

    Restart router

    Disconnect your router from power and wait 30 seconds before reconnecting.

  2. 2

    Network reset

    Access the settings menu on the printer and select Restore Network Settings.

  3. 3

    Setup Wi-Fi

    Run the wireless wizard to select your network and enter the password.

  4. 4

    Validate IP

    Print the configuration report and verify it has a valid IP address.

Frequently asked questions

It is not serious, but it is annoying. It is usually a temporary communication issue that is solved by restarting network devices.

Both devices must be on the same Wi-Fi network. Ensure your phone is not on a guest network or using an active VPN.

Yes, you can connect it via a direct USB cable to your computer or via Ethernet if your office has structured cabling.

The best way is to assign a static IP address in your router settings so the printer is 'always found' at the same address.

Fix HP OfficeJet Pro 8135e Network Connection Error | Vimazdev