Media OutPM43

Honeywell PM43 Media Out Error: Fix Guide

The 'Media Out' error on the Honeywell PM43 indicates the sensor fails to detect labels in the print path. This typically occurs when labels are exhausted, incorrectly loaded, or the sensor is obstructed by dust. The primary solution is to verify media loading and trigger a sensor recalibration.

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Common causes

  • 1Media roll misaligned within the physical guide rails.
  • 2Adhesive residue accumulation on the gap sensor lens.
  • 3Sensor sensitivity drift after changing label materials.
  • 4Physical blockage of the sensor due to paper scraps.

Solutions

Diagnóstico rápido

The error appears as a solid red light and a 'Media Out' message on the LCD display. Verify if labels are present in the path. If labels are loaded, the sensor is likely miscalibrated or obstructed by paper dust.

Solución paso a paso

  1. Remove the current label roll and check for debris or adhesive buildup in the print path.
  2. Reload the roll, ensuring the media guides are firmly adjusted to the width of the label stock.
  3. Close the printhead and ensure the media sensor is aligned with the label gaps.
  4. Perform calibration via the menu: Settings > Printing > Media > Calibrate Media.

Prevención y mantenimiento

Clean the media sensor with compressed air or an alcohol-dampened swab during every media change. Avoid touching the printhead with bare fingers. Maintain a low-dust environment to ensure long-term sensor reliability.

Cuándo llamar a un técnico

If the error persists after thorough cleaning and recalibration, the internal sensor hardware may be faulty. Contact professional service for component replacement.

Ficha técnica del equipo

  • Technology: Thermal Transfer / Direct Thermal
  • Max Speed: 300 mm/s (12 ips)
  • Connectivity: Ethernet, USB 2.0, RS-232
  • Feed Capacity: Rolls up to 213 mm (8.38 in) diameter
  • Compatible Consumables: PM43 series label stock (Thermal transfer/Direct thermal)
  • Recommended Use: Light Industrial / Office
  • Drivers / Official firmware

Steps to follow

  1. 1

    Physical Inspection

    Ensure labels are correctly fed through the sensor channel.

  2. 2

    Sensor Cleaning

    Clean the sensor assembly to remove paper dust.

  3. 3

    Auto-Calibration

    Access the setup menu to trigger auto-calibration.

  4. 4

    Final Verification

    Restart the device to confirm the error is cleared.

Frequently asked questions

It is a standard notification that the printer needs more labels or a quick sensor adjustment; it is not a critical hardware failure.

If the error remains after cleaning and calibration, the sensor might need replacement by a technician.

The PM43 supports various thermal transfer or direct thermal labels depending on your ribbon usage.

We recommend cleaning the sensor area every time you replace the media roll.