Media OutPC23d

Honeywell PC23d: Troubleshooting Media Out Error

The 'Media Out' error on the Honeywell PC23d signifies that the printer's sensor cannot detect labels or thermal paper. This is a common occurrence when loading new stock or after a media jam. Resolving this quickly is essential to maintain workflow efficiency and prevent label waste.

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Common causes

  • 1The label roll has run out completely.
  • 2Media guides are not adjusted to the correct label width.
  • 3Adhesive residue or dust buildup on the optical sensor.

Solutions

Reloading Label Rolls

  1. Open the printer's top cover.
  2. Remove the existing roll and ensure the core is firmly seated on the spindles.
  3. Ensure the media path is clear and passes through the adjustable guides.
  4. Close the lid until it clicks securely.

Cleaning the Media Sensor

  1. Power off the device for safety.
  2. Use a swab dipped in 99% isopropyl alcohol.
  3. Gently wipe the sensor slot located in the center of the print mechanism.

Steps to follow

  1. 1

    Physical Inspection

    Check that the media is properly aligned along the print path.

  2. 2

    Adjusting Guides

    Slide the side guides until they barely touch the edge of the media without bending it.

  3. 3

    Manual Calibration

    Press and hold the feed button until the status light flashes twice to trigger calibration.

Frequently asked questions

The sensor may be dirty, or the media guides might be misaligned, preventing the optical sensor from reading the gaps between labels.

While not always necessary, a power cycle can force the device to re-initialize and recalibrate the sensors upon startup.

It uses both transmissive (gap) and reflective (black mark) sensors to detect various media types automatically.