Media Out ErrorPB51

Fixing Media Out Error on Honeywell PB51

The 'Media Out' error is triggered when the PB51 printer fails to detect paper or labels. This is frequently due to misalignment or dirty optical sensors. This guide will help you resolve the issue in minutes.

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Common causes

  • 1Misaligned label roll within the compartment.
  • 2Adhesive buildup covering the optical paper sensor.
  • 3Incompatible media type selected in printer settings.

Solutions

Reload Media

  1. Remove the current roll.
  2. Ensure the label roll is centered on the spindle.
  3. Close the lid ensuring it snaps into place.

Sensor Maintenance

  1. Power off the device.
  2. Use a soft cloth to clear debris from the internal sensor.
  3. Re-load the paper and check if the error clears.

Steps to follow

  1. 1

    Check Compartment

    Inspect the interior for loose scraps of labels.

  2. 2

    Clean Sensor

    Clean the sensor area with a non-abrasive tool.

  3. 3

    Align Labels

    Ensure the labels are pulled past the printhead.

Frequently asked questions

Check your PrintSet configuration to ensure you have selected the correct media type (Gap vs Black Mark) that matches your labels.

Yes, but you must configure the printer for 'Continuous' media so it does not look for gaps.

Every time you replace the paper roll to prevent dust and glue buildup.

Fixing Media Out Error on Honeywell PB51 | Vimazdev