Media LowPM43c

Fix Honeywell PM43c Media Low Error: Troubleshooting Guide

The 'Media Low' status on the Honeywell PM43c is an operational warning signaling that the label roll diameter has reached the pre-defined limit. This prevents printing errors and potential damage to the printhead. Proper maintenance ensures the printer remains ready for high-volume production.

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Common causes

  • 1The label roll is physically running out of supply.
  • 2Dust or adhesive buildup is obstructing the optical sensor.
  • 3The sensor settings do not match the currently loaded label type.

Solutions

Media Sensor Calibration

  1. Go to the 'Settings' menu on the touchscreen.
  2. Navigate to 'Media' and select 'Media Calibration'.
  3. Follow the guided steps to pass the media through the sensor.
  4. Ensure the system accurately identifies label gaps.

Physical Media Inspection

  1. Open the side printer cover.
  2. Verify the physical diameter of the label roll.
  3. Clean the sensor path of any adhesive residue or dust.
  4. Re-thread the media, ensuring it is centered in the guides.

Steps to follow

  1. 1

    Open access cover

    Lift the main cover to access the internal media compartment.

  2. 2

    Sensor maintenance

    Gently clean the sensor eye with an isopropyl alcohol wipe.

  3. 3

    System reset

    Reload the label roll and perform a calibration test via the control panel.

Frequently asked questions

No, it is a preventative notification. It simply alerts you that the label roll is nearly depleted.

Yes, you can modify the 'Low Media' threshold in the printer's setup menu to suit your operational needs.

This usually indicates the sensor needs a new calibration cycle to recognize the new roll dimensions.