error-390C5651dn

OKI C5651dn Error 390: Jam Fix Guide

The OKI C5651dn error 390 is a common printer alert identifying a paper jam within the internal paper path. The machine stops processing to protect sensitive internal components like the transfer belt. Clearing this error is usually straightforward and requires checking the main access paths.

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Common causes

  • 1Damp paper: Paper absorbing humidity sticks together.
  • 2Incorrect guide settings: Misalignment causing skew.
  • 3Worn rollers: Lack of traction on feed rollers.
  • 4Debris: Obstruction like staples inside the mechanism.

Solutions

Diagnóstico rápido

The error 390 is a classic sign of a localized paper jam. Locate the jam by checking the rear access door and the paper output tray. If you cannot see the paper, inspect the area near the fusing unit, as this is where high-heat jams often occur.

Solución paso a paso

  1. Open Doors: Open the top and rear doors to check the paper path.
  2. Extract Paper: Gently pull the jammed paper out using both hands to avoid tearing.
  3. Inspect Rollers: Clean the pickup rollers with a damp cloth if they seem dirty.
  4. Close and Restart: Close all access panels and the printer will reset automatically.

Prevención y mantenimiento

Always fan the paper before loading and ensure your trays are not overloaded. Using premium office paper minimizes dust buildup, which is a leading cause of roller slippage. Regular cleaning of the input rollers will extend their life and prevent future jams.

Cuándo llamar a un técnico

If the error code 390 appears frequently even when no jam exists, a sensor flag might be bent or faulty. In this case, professional repair is needed to identify and replace the specific malfunctioning sensor.

Ficha técnica del equipo

  • Technology: Color laser printer.
  • Speed: 26 ppm (color).
  • Connectivity: USB, Ethernet.
  • Paper Capacity: 300 sheets.
  • Consumible compatible: C5600 toner series.
  • Usage: Office workgroups.
  • Official Drivers / firmware

Steps to follow

  1. 1

    Open Doors

    Open the top and rear doors to check the paper path.

  2. 2

    Extract Paper

    Gently pull the jammed paper out using both hands to avoid tearing.

  3. 3

    Inspect Rollers

    Clean the pickup rollers with a damp cloth if they seem dirty.

  4. 4

    Close and Restart

    Close all access panels and the printer will reset automatically.

Frequently asked questions

This is a paper jam code, usually triggered when paper fails to pass the internal sensors in the correct time.

Open the designated access doors and slowly pull the jammed sheet out. Do not pull forcibly as paper may tear.

The C5600 series toner cartridges are compatible.

Ensure your paper guides are snug against the paper stack and store paper in a dry environment.

OKI C5651dn Error 390: Jam Fix Guide | Vimazdev