error-380C5651dn

OKI C5651dn Error 380: Consumable Fault

The OKI C5651dn error 380 flags a consumable recognition error, indicating that the printer can no longer communicate with the microchip on the toner or image drum. This prevents the printer from starting to safeguard against potential hardware inconsistencies. Most cases are solved by cleaning the contact points, ensuring a stable connection is re-established.

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Common causes

  • 1Contaminated contact pins (oils, dust).
  • 2Misaligned cartridge alignment.
  • 3Dead EEPROM chip on the cartridge.
  • 4Damaged sensor spring on the cartridge holder.

Solutions

Diagnóstico rápido

If the error 380 shows up, identify which color (Black, Cyan, Magenta, or Yellow) the message points to. This allows you to focus your repair on the correct cartridge.

Solución paso a paso

  1. Inspect toner cartridge: Pull out the indicated toner cartridge and inspect the electronic chip on the side.
  2. Clean chip contacts: Wipe the gold contacts with a clean, dry cloth to remove any debris or oils.
  3. Re-insert and cycle: Push the toner firmly back into the machine and restart the printer.

Prevención y mantenimiento

Be mindful not to touch the metal chip surface. When replacing toners, ensure the machine is powered on so it can immediately re-verify the new chip status.

Cuándo llamar a un técnico

If you have tried cleaning multiple cartridges and the printer still reports 380, the internal contact reader board is likely damaged.

Ficha técnica del equipo

  • Technology: Digital LED
  • Consumables: C5650 / C5651 series
  • Connectivity: 10/100 Ethernet, USB 2.0
  • Usage: Small to medium office
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Inspect toner cartridge

    Pull out the indicated toner cartridge and inspect the electronic chip on the side.

  2. 2

    Clean chip contacts

    Wipe the gold contacts with a clean, dry cloth to remove any debris or oils.

  3. 3

    Re-insert and cycle

    Push the toner firmly back into the machine and restart the printer.

Frequently asked questions

It is a communication failure between the printer and the cartridge chip, preventing successful data reading.

Not necessarily; cleaning the chip often restores communication. Replace only if cleaning fails.

Using genuine consumables ensures the best compatibility and prevents chip errors.

Hold cartridges by their housing only, avoiding contact with the delicate gold-plated chips.