error-015Phaser 3320DNI

Xerox Phaser 3320DNI error 015: Network Issues

The Xerox Phaser 3320DNI error 015 signals a communication fault on the local network preventing the printer from receiving data properly. This code usually triggers due to IP address conflicts or TCP/IP protocol timeouts. It is common in offices where equipment is frequently reconnected. The Phaser 3320DNI requires a stable network configuration for its efficient duplex printing features.

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Common causes

  • 1Duplicate IP conflict on the LAN.
  • 2Timeout due to network traffic saturation.
  • 3Physical Ethernet cable failure.
  • 4Incorrect network configuration (wrong subnet or gateway).

Solutions

Diagnóstico rápido

If the 015 error flashes on screen, disconnect the Ethernet cable and see if the message changes to 'cable disconnected'. If it persists, the IP configuration is likely corrupted or conflicting with another device.

Solución paso a paso

  1. Check cable: Swap the Ethernet cable for a verified one (Cat 5e or better).
  2. Set IP: Access network settings and switch from DHCP to a static IP within your network range.
  3. Network restart: Power off the printer and the router/switch for 30 seconds.
  4. Test print: Send a test page from the web interface (CentreWare IS).

Prevención y mantenimiento

Reserve a specific IP address for your printer in your router to avoid conflicts. Keep the LAN port clear of dust and moisture. Update firmware if you face frequent disconnects.

Cuándo llamar a un técnico

If the 015 error continues after setting a fixed IP and testing a new cable, the internal network card (NIC) might be faulty, requiring specialized service.

Ficha técnica del equipo

  • Technology: Monochrome laser
  • Speed: 37 pages per minute
  • Connectivity: Ethernet, USB, Wireless
  • Input capacity: 250-sheet standard tray
  • Compatible consumables: Xerox Phaser 3320 toner cartridge (Standard/High yield)
  • Recommended use: Corporate environment
  • Drivers / official firmware

Steps to follow

  1. 1

    Check cable

    Review the Ethernet cable connection.

  2. 2

    Set IP

    Assign a static IP address.

  3. 3

    Restart

    Power off and on the printer.

Frequently asked questions

It is a network communication error, usually due to timeouts or duplicate IP.

It doesn't affect hardware, but prevents remote printing.

Uses Phaser 3320 toner cartridges.

Use a static IP configured in the router.