err-ribbon-outPM42 II

Honeywell PM42 II error err-ribbon-out: Solution Guide

The Honeywell PM42 II error err-ribbon-out signals that the unit's internal sensor cannot locate the thermal transfer ribbon. This issue prevents print operations to protect the printhead from damage. Addressing this usually involves adjusting the media path and recalibrating the sensor.

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Common causes

  • 1Incorrect ribbon installation.
  • 2Dust blocking the optical sensor.
  • 3Ribbon supply empty.
  • 4Media type mismatch in system settings.

Solutions

Diagnóstico rápido

Check if the ribbon has run out or if the film is not passing through the sensor path.

Solución paso a paso

  1. Open the compartment and remove the exhausted ribbon.
  2. Load a new ribbon ensuring the coated side is facing correctly.
  3. Check tension to ensure the ribbon is taut.
  4. Run sensor calibration via the menu.

Prevención y mantenimiento

Clean the sensor optics with a cotton swab and isopropyl alcohol. Keep the printhead assembly free of dust.

Cuándo llamar a un técnico

If the error persists post-calibration, the sensor unit itself may have failed electrically.

Ficha técnica del equipo

  • Technology: Thermal Transfer / Direct Thermal
  • Speed: Up to 300 mm/s
  • Connectivity: Ethernet, USB, Serial
  • Consumables: Honeywell PM-series Ribbons
  • Usage: Industrial Distribution
  • Official Drivers/Firmware

Steps to follow

  1. 1

    Open printhead

    Lift the thermal printhead lever.

  2. 2

    Check ribbon

    Ensure ribbon is loaded correctly through the sensor.

  3. 3

    Calibrate

    Run the sensor calibration from settings.

Frequently asked questions

The ribbon sensor is failing to detect the transfer ribbon.

Yes, printing is paused until the error is cleared.

Use Honeywell PM-series thermal transfer ribbons.

Clean them with isopropyl alcohol monthly.