err-media-outPM42 RFID

Honeywell PM42 RFID Error Media Out: Solution

The Honeywell PM42 RFID error err-media-out is the standard warning when the industrial printer fails to detect the start of a label. This error typically occurs when the roll is empty, misaligned, or the media sensor is covered by adhesive residue. Fixing the err-media-out on the PM42 is straightforward by aligning the sensor with the media specifications.

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Common causes

  • 1Out of stock: Media roll is empty.
  • 2Dirty sensor: Adhesive or dust accumulation on the sensor.
  • 3De-calibration: Sensor fails to recognize material type after roll swap.
  • 4Misalignment: Media is outside the optical sensor path.

Solutions

Diagnóstico rápido

The device stops and displays err-media-out. Visually confirm that the media is passing through the sensor center and that no label residue is stuck to the guide.

Solución paso a paso

  1. Open the lid and check the state of the label roll.
  2. Ensure the sensor is aligned with the gap/mark between labels.
  3. Clean the sensor area with an alcohol-moistened swab.
  4. Perform a forced calibration via the printer panel.

Prevención y mantenimiento

Perform sensor cleaning with every roll change. Use high-quality certified consumables to minimize adhesive waste on pressure rollers.

Cuándo llamar a un técnico

If the error persists after cleaning and recalibrating, the photosensor may have an internal electrical failure.

Ficha técnica del equipo

  • Technology: Industrial thermal printing
  • RFID Ability: Integrated UHF encoding
  • Connectivity: Ethernet, USB, Serial
  • Compatible Consumables: PM42 Series labels / Wax-Resin Ribbon
  • Recommended Use: Distribution centers, logistics
  • Official Drivers / firmware

Steps to follow

  1. 1

    Check supply roll

    Check if the label roll is properly loaded and not finished.

  2. 2

    Clean sensor

    Remove adhesive residue from the media sensor using isopropyl alcohol.

  3. 3

    Calibrate device

    Run the calibration wizard from the printer control panel.

Frequently asked questions

It happens when the sensor fails to detect the gap or mark between labels.

Yes, it stops all production until the sensor is correctly calibrated.

It accepts direct thermal labels or thermal transfer ribbons (wax/resin).

Clean regularly with an isopropyl alcohol swab to prevent residue buildup.