err-media-outPM42 II

Honeywell PM42 II Media Out error fix

The Honeywell PM42 II error media out indicates that the printer has stopped because it no longer detects the presence of labels in the media path. This error is common during roll changes or if the media guide is incorrectly adjusted. To clear the Honeywell PM42 II error media out, users should ensure the label stock is properly installed and the gap sensor is clear.

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Common causes

  • 1Media roll has completely run out.
  • 2Labels are not positioned over the gap sensor correctly.
  • 3Adhesive residue covering the sensor optics.
  • 4Wrong sensor type configured in the printer setup.

Solutions

Diagnóstico rápido

The error appears on the LCD panel when the optical sensor does not receive a clear signal from the gap between labels. If the material is present but the light stays on, sensor obstruction is the likely culprit.

Solución paso a paso

  1. Open the media cabinet and inspect the label roll status.
  2. Ensure the label liner passes directly through the gap sensor.
  3. Adjust the edge guides to match the exact label width.
  4. Press the feed button to re-initialize the media detection.

Prevención y mantenimiento

Regularly clean the internal media path with a soft cloth or air blower to remove adhesive residue. Ensure labels are dry and within standard dimensions. Never force the media roll if resistance is felt.

Cuándo llamar a un técnico

If the printer reports 'media out' even with a freshly loaded roll and after cleaning, the sensor hardware may require professional repair.

Ficha técnica del equipo

  • Technology: Thermal Transfer / Direct Thermal
  • Speed: Up to 300 mm/sec
  • Connectivity: Ethernet, USB, Serial
  • Capacity: Large roll capacity (213 mm)
  • Compatible consumable: Thermal labels
  • Recommended use: Industrial warehousing
  • Official drivers / firmware

Steps to follow

  1. 1

    Check media

    Confirm roll is not empty.

  2. 2

    Align

    Align media through the sensor path.

  3. 3

    Resume

    Press feed to re-initialize.

Frequently asked questions

The printer sensor fails to detect label media.

Production stops until the issue is resolved.

Standard thermal labels and ribbons.

Use compressed air to clean the sensor path.

Honeywell PM42 II Media Out error fix | Vimazdev