err-media-outpc23d-plus

Honeywell PC23d Plus error err-media-out: Troubleshooting

The Honeywell PC23d Plus error err-media-out occurs when the device fails to sense the gaps between labels. This prevents the printer from starting a new print job correctly. Addressing this involves basic media inspection and sensor maintenance.

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Common causes

  • 1Empty roll
  • 2Dirty gap sensor
  • 3Labels loaded incorrectly
  • 4Sensor malfunction

Solutions

Diagnóstico rápido

The error light will blink indicating a media issue. Verify if the labels are opaque or if the gap sensor is obstructed.

Solución paso a paso

  1. Remove the roll and check for adhesive residue.
  2. Use compressed air or a soft cloth to clean the sensor array.
  3. Re-seat the labels ensuring they slide under the inner guide.
  4. Run a calibration by holding the feed button for 5 seconds.

Prevención y mantenimiento

Regular sensor cleaning prevents misreads. Always store labels in a cool, dry place to prevent adhesive bleed.

Cuándo llamar a un técnico

If mechanical sensor damage is visible, consult support.

Ficha técnica del equipo

  • Technology: Direct Thermal
  • Resolution: 203/300 dpi
  • Connectivity: USB, Ethernet, optional Wireless
  • Feed Capacity: Max 60mm width
  • Consumables: PC series thermal labels
  • Usage: Point of Sale, Shipping
  • Official Drivers/Firmware

Steps to follow

  1. 1

    Check labels

    Ensure the label roll is loaded correctly.

  2. 2

    Clean sensor

    Wipe the gap sensor using a dry, soft cloth.

  3. 3

    Recalibrate

    Perform a manual calibration hold to reset detection.

Frequently asked questions

The printer fails to detect label gaps, often caused by dust or misaligned labels.

It is a non-critical status message.

Uses PC series direct thermal labels.

Clean the sensor during each roll change.