Err 15Canon SELPHY CP1500

Fixing Error 15 on Canon SELPHY CP1500: Troubleshooting

Error 15 on the Canon SELPHY CP1500 usually points to a paper feed mechanism conflict. This error stops the printing process immediately to protect the internal rollers from jamming. Most cases are resolved by correcting the paper loading technique.

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Common causes

  • 1Paper stack exceeding the maximum capacity limit.
  • 2Debris obstructing the paper path inside the slot.
  • 3Improper alignment of the ink cassette door.

Solutions

Reseat Paper Cassette

  1. Eject the paper tray from the printer.
  2. Ensure the paper stack is clean and flat.
  3. Reinsert the tray until it locks securely into the base.

Steps to follow

  1. 1

    Power Cycle

    Turn off the printer and remove the power cord.

  2. 2

    Clear Path

    Check the paper feed path for any small scraps or dust.

  3. 3

    Test Print

    Reconnect power and attempt a test print operation.

Frequently asked questions

Usually no, it is a notification of a loading issue that the user can resolve manually.

Third-party paper often has different thickness levels that trigger feed errors on SELPHY printers.

The tray should click into place; if it doesn't, the internal latch may have debris interfering with it.

Fixing Error 15 on Canon SELPHY CP1500: Troubleshooting | Vimazdev