err-12PM43

Honeywell PM43 error 12: Ribbon motor failure

The Honeywell PM43 error 12 signals a fault with the thermal ribbon motor. If the printer detects movement mismatch, it stops to prevent ribbon damage. Follow our guide to clear the mechanism.

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Common causes

  • 1Incorrect ribbon loading causing friction.
  • 2Debris accumulation in motor sensor.
  • 3Worn ribbon pickup gear.
  • 4Stepper motor controller failure.

Solutions

Quick Diagnosis

Check if the motor buzzes or stops abruptly. If the ribbon is loose, the sensor won't detect rotation.

Step-by-Step Solution

  1. Ensure ribbon is not jammed on the spindle.
  2. Clean rotation sensors with compressed air.
  3. Check if the cardboard core is deformed.
  4. Perform a self-test via control panel.

Prevention and Maintenance

Use rigid cardboard cores. Prevent label residue near axes. Annual gear cleaning.

When to call a technician

If the motor remains jammed after physical checks, the mainboard motor controller might be faulty.

Ficha técnica del equipo

  • Technology: Industrial thermal.
  • Mechanism: Ribbon stepper motor.
  • Connectivity: USB, Ethernet, Serial.
  • Compatible consumables: Industrial ribbon.
  • Recommended use: Mass volume printing.
  • Drivers / Firmware

Steps to follow

  1. 1

    Check ribbon

    Ensure the ribbon is correctly loaded and not jammed on the spindle.

  2. 2

    Clear sensors

    Clean the ribbon motor rotation sensors with compressed air.

  3. 3

    Run test

    Perform a self-diagnostic test via the control panel.