err-05PT-E310BT

Brother PT-E310BT error err-05: How to fix

The Brother PT-E310BT error err-05 is typically triggered when the auto-cutter mechanism is blocked by tape residue. This is common if the cutter blades have become sticky from label adhesive. Performing a manual inspection of the tape bay will resolve this.

1 views

Common causes

  • 1Adhesive residue accumulation on the auto-cutter blades.
  • 2Tape feed misalignment causing the tape to bunch up.
  • 3Foreign debris in the roller path.
  • 4Mechanical failure of the cutter return sensor.

Solutions

Diagnóstico rápido

If you see err-05, check the print path. Debris or incorrectly installed tape cassettes are the usual suspects behind this error message.

Solución paso a paso

  1. Turn off the machine to protect the drive motor.
  2. Remove the tape cassette carefully.
  3. Inspect the cutter blade for sticky residue or label scraps.
  4. Reinstall the cassette and ensure the tape feeds straight.

Prevención y mantenimiento

Avoid printing excessive lengths in one go. Regular cleaning with a soft, lint-free cloth and isopropyl alcohol maintains the cutter's precision. Use only original TZe tapes to avoid mechanical stress.

Cuándo llamar a un técnico

If the error occurs immediately upon startup without a tape cassette inserted, the cutter sensor might be faulty and requires professional assistance.

Ficha técnica del equipo

  • Technology: Thermal transfer.
  • Speed: 20 mm/s.
  • Connectivity: Bluetooth.
  • Power: Li-ion rechargeable battery.
  • Consumables: TZe tape cassettes (6-18mm).
  • Recommended use: Field electrical marking.
  • Official support

Steps to follow

  1. 1

    Open casing

    Open the rear tape compartment.

  2. 2

    Clear jam

    Carefully remove any stuck tape pieces from the cutter path.

  3. 3

    Reset cassette

    Ensure the tape is properly tensioned before closing.

Frequently asked questions

The err-05 code identifies a physical obstruction in the cutter or a tape feed jam.

Usually not; cleaning the cutter path will resolve the issue in most cases.

Always use genuine TZe tapes to prevent adhesive residue buildup.

Clean the print head once a month using isopropyl alcohol to ensure longevity.