err-02-ribbonPM45 RFID Enterprise

Error Err-02-Ribbon Honeywell PM45: Fix Guide

The Honeywell PM45 RFID Enterprise error Err-02-Ribbon is a system alert indicating issues with the thermal transfer ribbon detection. This occurs when the optical sensor does not perceive the ribbon's movement or when the tape has run out or slipped. The correction requires verifying material loading and calibrating the sensors.

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Common causes

  • 1Ribbon incorrectly installed or insufficient tension.
  • 2Dust accumulation on ribbon detection sensor.
  • 3Supply sensor calibration lost after changing consumables.
  • 4Use of damaged ribbon core preventing smooth rotation.

Solutions

Quick Diagnosis

This error is common if you change label sizes without adjusting Ribbon settings. If the ribbon looks correctly installed but the screen still shows the error, the main cause is dirt on the sensor. Determining if the ribbon rotates during startup is vital to confirming if the sensor is detecting movement.

Step-by-Step Solution

  1. Ensure the ribbon is tensioned and correctly positioned on the drive cores.
  2. Remove the ribbon and clean the ribbon sensor (located near the printhead) with a clean cotton swab.
  3. Enter the menu and select 'Calibrate' so the machine recognizes the new material.
  4. Verify the printer settings match your printing mode (Thermal Transfer).

Prevention and Maintenance

Clean the printhead and sensors every time you change the ribbon roll. Avoid leaving the printer in dusty environments, as this degrades ribbon sensor readings quickly.

When to Call a Technician

If the message persists after cleaning sensors and calibrating the unit, the ribbon sensor is likely electrically damaged and requires technical replacement.

Device Specifications

  • Technology: Industrial label printer with RFID.
  • Speed/Performance: 350 mm/s.
  • Connectivity: Ethernet, USB, Serial (Optional RFID).
  • Feeding Capacity: Standard 8-inch rolls.
  • Compatible Consumables: Honeywell thermal transfer ribbons.
  • Recommended Use: Distribution centers and manufacturing.
  • Official Drivers / Firmware

Steps to follow

  1. 1

    Ribbon Check

    Check that the ribbon is correctly placed on the spindles and tension is appropriate.

  2. 2

    Sensor Cleaning

    Use a soft brush or compressed air to clean dust from the ribbon sensors.

  3. 3

    Calibration

    Run the supply calibration wizard from the printer screen menu.

Frequently asked questions

This error indicates that the printer does not detect the movement or presence of the transfer ribbon.

Yes, this error halts the label printing process until the consumable detection is resolved.

Use original Honeywell ribbons and ensure the ribbon width matches your software settings.

Regularly clean supply sensors and ensure the ribbon is tensioned properly to avoid errors.