err-02PM43 II

Honeywell PM43 II err-02: Troubleshooting Guide

The Honeywell PM43 II err-02 error appears when the printer cannot identify the media alignment. This is usually caused by label debris on the optics or incorrect media type settings. Quick cleaning often resolves this issue effectively.

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Common causes

  • 1Adhesive buildup on the optical sensor.
  • 2Misaligned label guides allowing media movement.
  • 3Incorrect 'Media Type' setting in the firmware.
  • 4Sensor component aging after long-term operation.

Solutions

Diagnóstico rápido

The err-02 error is characterized by a blinking red light and a stop in operation. If the printer feeds past the label without stopping, the sensor is likely obscured.

Solución paso a paso

  1. Power off the device and open the enclosure.
  2. Remove the media roll to gain access to the print mechanism.
  3. Clean the sensor thoroughly with isopropyl alcohol.
  4. Reposition the media guides to fit the label width snugly.
  5. Run the automatic calibration routine from the main menu.

Prevención y mantenimiento

Use high-quality media to reduce adhesive build-up. Periodic cleaning of the sensor and the print head will extend the printer's life and ensure accuracy.

Cuándo llamar a un técnico

If the error persists after thorough cleaning and recalibration, there may be an internal failure in the sensor board requiring professional service.

Ficha técnica del equipo

  • Technology: Thermal Transfer / Direct Thermal
  • Speed: Up to 300 mm/s
  • Connectivity: Ethernet, USB, Serial
  • Compatible consumables: TMX Series Ribbons
  • Usage: Heavy duty industrial
  • Official support

Steps to follow

  1. 1

    Clean media path

    Use an alcohol-soaked swab to clean the media sensor of any adhesive residue.

  2. 2

    Adjust media guides

    Ensure the label roll is properly seated and aligned within the guides.

  3. 3

    Calibrate sensors

    Navigate to the settings menu and trigger the automatic media calibration.

Frequently asked questions

This indicates the printer cannot detect the gap or black mark on the media.

It is not critical, but printing cannot proceed until the sensor identifies the media gap.

The printer supports standard TMX series resin and wax ribbons.

It is recommended to clean them every time you load a new roll of labels.

Honeywell PM43 II err-02: Troubleshooting Guide | Vimazdev